Because we know all collection accounts are different and require different approaches, we have developed two separate profit recovery services - Stage I (Notice Series Only) and Stage II (Traditional Collections). Combined, they make the most powerful collection strategy available. Regardless of the service you choose, ACE gives you the tools you need to reduce your costs and increase your profit recovery.
Stage I or Stage II ?
Our Stage I profit recovery service sends each debtor a series of up to five collection notices. When you assign an account using ACE you can select from several different notice intervals, four notice languages and two levels of 'diplomacy'. All notices are on ACE Adjustment Service Inc. collection agency letterhead, giving the debtor additional motivation to pay. The debtor is instructed to make all payments directly to your company, speeding up the time it takes to receive your money. No waiting for monthly remittance checks.
The Stage I profit recovery service is designed to save you in two areas: Your Costs and Your Customer Relationships.
Costs: Due to the typically high cost of traditional contingency based collections, most creditors assign collection accounts to an agency far too late as a last resort. This costs them, both in the high agency fees and in the lower recovery rate they attain. Our experience, along with statistics compiled by the US Department of Commerce show that the older an account is when assigned to a collection agency, the less collectible it will be. For example, if you assign an account when it is approximately 90 days old, your recovery rate should be somewhere around 75%, whereas the same account assigned after 180 days will only result in an approximate 30% recovery rate. Wait a year, and your chances of collecting it drop to 10% or less.
Instead of charging a contingency fee and automatically taking a chunk of your profit, the Stage I service operates on a fee-per-account basis. By paying a nominal flat-rate* per account assigned, your costs can drop to a fraction of a typical contingency fee. At the same time, because of the reduced cost you can afford to assign accounts to collections when they are much younger and more collectible. So instead of waiting and only getting the industry average of a 14% recovery rate, you can easily triple or quadruple this number.
In addition to these savings, by assigning accounts to the agency earlier, you will automatically be reducing your staff workload and therefore saving money on payroll too. Since most office employees are not trained in the best way to handle collection accounts, businesses typically waste money and efforts trying to collect 'in-house' to avoid paying an agency. ACE's Stage I service actually is more cost effective, by sending a delinquent account to collections you save rather than hanging on to it.
*$15 per account, depending on volume purchased.